Great article on BI success: http://usat.ly/aUdAkj
Also Gartner recent piece summarized by their executive summary:
Harnessing information to provide intelligent insight to improve business performance is a major challenge. CIOs can provide leadership by developing a cross-enterprise perspective of information and processes supported by technology.
Key Findings
Information required for effective decisions comes from many diverse sources.
Too much information can be as bad as too little information.
Intelligent business develops by linking process and information integration with business strategies.
Recommendations
Focus business intelligence (BI) efforts on delivering the right information to the right people at the right time to impact critical business decisions in key business processes.
Change the mind-set from one that simply demands more information to one in which asking the right questions drives impactful decisions.
Create project teams based not on data ownership but on information needs up and down the management chains and across functions to drive maximum decision impact.
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