Job Requisition Number: 14669
Job Title: Request & Deployment Team Leader
Job Description:
DESCRIPTION / RESPONSIBILITIES:
This position is responsible for leading a team that will establish global processes and procedures for all IT service requests and PC deployments, and to ensure all sites globally are adhering to our established processes and procedures. Responsibilities of this position will include:
� management of a $1.5MM budget for the �McPC� project, which includes planning, procuring, configuring and deploying PCs that have reached end of life.
� working closely with the Global Innovative Technology team and the Global Solution Center team.
� making certain our established processes are in alignment with company strategies and standards.
� insuring continual process improvement in order to increase the internal operating efficiency of GBS and increase the productivity of the end user population.
� overall management of the Request and Deployment team, to include training, coaching, organizing, planning, and staffing operations. Plans and develops methods for replacing end user PC�s that are about to reach end of life. Management of IT assets, business requests, coordination of resources and tasks required for completion of all request and deployment projects.
� developing new processes to improve world-wide efficiency in the management and deployment of the desktop environment. Works through and leads cross-functional international teams to accomplish this objective. Manages the yearly PC refresh project to ensure completion and quality is met.
� providing customer service and solutions to the business community, resolving customer requests relating to PC deployment and new GBS service requests while adhering to global IT standards guidelines. Responsible for ensuring IT asset continuity. Assists with Severity 1 & 2 coordination, working with the Global Solution Center Manager where appropriate.
� monitoring and communicating trends and requirements related to the business unit and IT. Manages the development and implementation of ITIL processes and procedures for all IT service requests to support business requirements.
QUALIFICATIONS:
� 8+ years PC support, application support and project management experience required.
� Bachelor�s degree in Computer Science, Business Management or related field preferred.
� Experience managing direct reports preferred.
� Desktop � MS Office, Windows XP, Lotus Notes, Peripheral Devices, Peregrine, Altiris Asset Management, remote inventory and data gathering methods required.
� PC Hardware � working knowledge of PC and hardware components and peripherals and their associated compatibility and interchangeability required.
� Exemplary customer focus
� Strong leadership and interpersonal skills with proven ability to effectively lead, manage and motivate multiple teams on a global scale required. Prior experience successfully managing multiple levels within an organization, in an unpredictable and changing environment required.
� Strong experience in developing, documenting, implementing and continually improving processes required.
� In depth knowledge of ITIL Service Management framework required.
� Strong project management, organizational, and prioritization skills required.
� Demonstrated strong analytical, problem solving and decision making skills required.
� Ability to build relationships, interfaces with all levels of the organization, and think strategically required.
� Strong written and verbal communication skills required.
� Ability to travel internationally as needed required.
� Experience with budgeting, expense management and managing contracts required.
Job Title: Request & Deployment Team Leader
Job Description:
DESCRIPTION / RESPONSIBILITIES:
This position is responsible for leading a team that will establish global processes and procedures for all IT service requests and PC deployments, and to ensure all sites globally are adhering to our established processes and procedures. Responsibilities of this position will include:
� management of a $1.5MM budget for the �McPC� project, which includes planning, procuring, configuring and deploying PCs that have reached end of life.
� working closely with the Global Innovative Technology team and the Global Solution Center team.
� making certain our established processes are in alignment with company strategies and standards.
� insuring continual process improvement in order to increase the internal operating efficiency of GBS and increase the productivity of the end user population.
� overall management of the Request and Deployment team, to include training, coaching, organizing, planning, and staffing operations. Plans and develops methods for replacing end user PC�s that are about to reach end of life. Management of IT assets, business requests, coordination of resources and tasks required for completion of all request and deployment projects.
� developing new processes to improve world-wide efficiency in the management and deployment of the desktop environment. Works through and leads cross-functional international teams to accomplish this objective. Manages the yearly PC refresh project to ensure completion and quality is met.
� providing customer service and solutions to the business community, resolving customer requests relating to PC deployment and new GBS service requests while adhering to global IT standards guidelines. Responsible for ensuring IT asset continuity. Assists with Severity 1 & 2 coordination, working with the Global Solution Center Manager where appropriate.
� monitoring and communicating trends and requirements related to the business unit and IT. Manages the development and implementation of ITIL processes and procedures for all IT service requests to support business requirements.
QUALIFICATIONS:
� 8+ years PC support, application support and project management experience required.
� Bachelor�s degree in Computer Science, Business Management or related field preferred.
� Experience managing direct reports preferred.
� Desktop � MS Office, Windows XP, Lotus Notes, Peripheral Devices, Peregrine, Altiris Asset Management, remote inventory and data gathering methods required.
� PC Hardware � working knowledge of PC and hardware components and peripherals and their associated compatibility and interchangeability required.
� Exemplary customer focus
� Strong leadership and interpersonal skills with proven ability to effectively lead, manage and motivate multiple teams on a global scale required. Prior experience successfully managing multiple levels within an organization, in an unpredictable and changing environment required.
� Strong experience in developing, documenting, implementing and continually improving processes required.
� In depth knowledge of ITIL Service Management framework required.
� Strong project management, organizational, and prioritization skills required.
� Demonstrated strong analytical, problem solving and decision making skills required.
� Ability to build relationships, interfaces with all levels of the organization, and think strategically required.
� Strong written and verbal communication skills required.
� Ability to travel internationally as needed required.
� Experience with budgeting, expense management and managing contracts required.
Further Information: https://recruiter.kenexa.com/mccormick/cc/CCJobDetailAction.ss?command=CCViewDetail&job_REQUISITION_NUMBER=14669&ccid=bupJEdUjsTs%3D
McCormick & Co., Inc., the world leader in the spice, flavor & seasonings industry, is seeking a full time Request & Deployment Team Leader in its Global Business Solutions Division located in Hunt Valley, MD. As an employer recognized for our exceptional commitment to employees, McCormick & Co., Inc. offers a wide variety of benefits, programs and services which address the needs of employees and their families. McCormick�s benefits include, but are not limited to tuition assistance, medical & dental, disability, group life insurance, 401(k), pension plan, paid holidays and vacations.
NO RELOCATION ASSISTANCE WILL BE PROVIDED FOR THIS POSITION
PLEASE - NO THIRD PARTY RECRUITER INQUIRES.
NO RELOCATION ASSISTANCE WILL BE PROVIDED FOR THIS POSITION
PLEASE - NO THIRD PARTY RECRUITER INQUIRES.
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